Mentoring Terms and Conditions

1.  What Mentoring Is — and Is Not

 

Mentoring provided under The Stability Pathway is structured, outcome-focused capability building grounded in the Stability Model. It is designed to strengthen individual operational responsibility, decision architecture, ownership clarity, and leadership discipline.

Mentoring is not:

• Fractional COO services or operational implementation

• A formal organisational diagnostic or audit

• ISO, compliance, or governance delivery

• Psychological therapy, counselling, or life coaching

• Legal, financial, or regulatory advice

Where wider organisational review or implementation is required, this will be defined and scoped separately under a distinct engagement. You retain full responsibility for all business decisions made during or following mentoring sessions. We accept no liability for outcomes arising from decisions taken on the basis of mentoring discussions.

 

2.  Mentoring Tiers

 

The following tiers are available under The Stability Pathway. The applicable tier will be confirmed at the point of booking. All fees are exclusive of VAT.

 

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3.  Payment

 

3.1  Single-session engagements are payable in full prior to the session. Sessions will not be confirmed until payment has been received.

3.2  Programme engagements are invoiced as follows: 50% is payable upon acceptance, with the balance invoiced in equal monthly instalments for the duration of the programme.

3.3  All invoices are payable within 14 days of the invoice date. We reserve the right to suspend or reschedule sessions where payment is overdue.

3.4  Interest will accrue at 8% above the Bank of England base rate on any overdue amounts from the due date until the date of payment.

 

4.  Sessions and Scheduling

 

• Sessions are conducted remotely via video call unless otherwise agreed in writing.

• Session bookings require a minimum of 48 hours' notice.

• Cancellations made with less than 48 hours' notice will be charged in full. Cancellations made with more than 48 hours' notice may be rescheduled at no charge, subject to availability.

• Sessions not taken within the agreed programme period are forfeited and will not be carried forward or refunded unless otherwise agreed in writing.

• Where advisory access is included within a programme tier, this operates within a fair use limit and a 48-hour response window. Advisory access does not constitute real-time support.

 

5.  Your Responsibilities

 

To enable effective mentoring, you agree to:

• Attend sessions punctually and prepared to engage constructively

• Provide honest and accurate context about your business and operational situation

• Take responsibility for implementing any actions, structural changes, or priorities discussed

• Maintain confidentiality regarding the content of sessions

• Treat sessions as a structured professional engagement, not open-ended advisory access

 

6.  Outputs and Deliverables

 

• Written summaries, structural frameworks, or other session outputs will be provided as specified within each tier. These are for your internal use only.

• Outputs prepared specifically for you become your property once all fees have been paid in full.

• Session outputs do not constitute formal consultancy reports, audit documentation, legal advice, or compliance recommendations.

 

7.  Intellectual Property

 

• All frameworks, models, and methodologies used or referenced during sessions — including the Stability Model and associated tools — remain the intellectual property of NB Executive Solutions.

• You are granted a personal, non-transferable licence to apply these frameworks within your own business for internal purposes. You may not reproduce, share, sell, or sub-licence these materials to any third party.

 

8.  Confidentiality

 

• Both parties agree to treat information shared during mentoring sessions as confidential. Neither party shall disclose session content to third parties without prior written consent, except where required by law.

• This obligation of confidentiality continues for three years following the end of the mentoring engagement.

• We may use anonymised and aggregated insights from mentoring work to develop frameworks and training materials. No identifiable client information will be used or disclosed.

 

9.  Cancellation and Termination

 

• Single-session engagements are non-refundable once the session has taken place.

• Programme engagements may be cancelled by either party on 30 days' written notice. Fees paid for sessions already delivered are non-refundable. Fees due for the notice period remain payable.

• We reserve the right to terminate a mentoring engagement immediately where a client acts in a manner that is abusive, dishonest, or otherwise incompatible with a productive professional relationship.

• Where a programme is terminated early by the client without cause, no refund will be made in respect of fees already paid or invoiced.

 

10.  Limitation of Liability

 

• Our total liability to you shall not exceed the total fees paid in the three months preceding the date on which any claim arises.

• We shall not be liable for any indirect, consequential, or economic loss arising from mentoring sessions or their outcomes, including loss of profit, loss of business, or loss of anticipated savings.

• We do not guarantee specific business outcomes from mentoring. Results depend on your implementation of the guidance and frameworks discussed.

• Nothing in these terms limits liability for fraud or death or personal injury caused by negligence.

 

11.  Data Protection

 

We will handle any personal data you provide in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018. Personal data will be used solely for the purpose of delivering mentoring services and managing our client relationship.

 

12.  General

 

• These terms constitute the entire agreement between the parties in relation to mentoring services and supersede any prior discussions or representations.

• Any variation to these terms must be agreed in writing.

• If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

• These terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.